Refund policy

Returns & Refunds Policy

Due to the nature of our business, we do not hold stock. Every item purchased is made specifically for you at the time of your order.

As a result, we are unable to accept returns, exchanges, or refunds on any item once a purchase has been made, except where required by law (e.g. in the case of faulty or defective goods).

Please review your order carefully — including size, design, and personalization details — before completing your purchase, as we are unable to make changes once an order has been placed.

If you receive an item that is faulty, damaged, or incorrect, please contact us at contact@ninetalesentertainment.com within 7 days of delivery with photos of the issue, and we'll be happy to help.